Terms and Conditions

Ordering

• All our products are baked fresh to order. We do not bake at the weekend.

• We aim to produce all the products within 1-2 working days from the date of your order but at busy times this may take a little longer. 

• The Little Bakery offers a delivery service Monday to Friday. Deliveries to be made on a Saturday are at additional cost.

• If you place an order, for example on Friday, the earliest we can get your delivery to you will be Tuesday.

• You’ll receive an email confirmation from us when you place an order. PLEASE CHECK THAT ALL THE DETAILS ARE CORRECT INCLUDING THE DELIVERY ADDRESS. If there is anything wrong, please contact us immediately. 

• It is the customer’s responsibility to ensure all delivery address details for the recipient given are correct, The Little Bakery cannot accept any responsibility or costs for non-delivery to the intended recipient or losses in such circumstances. If the customer has entered the incorrect details, then that is not the responsibility of The Little Bakery.

• If you have ordered more than one box of pies, please be aware that they could be dispatched separately.

• Please note that deliveries are not possible on bank holidays or Sundays.

Dispatch

• Our products are labelled with a ‘Use By Date’ and can be frozen for up to three months.

• Our products are delivered chilled. They are delivered boxed with ice packs to keep the products cool.

• You will need to place the products in a fridge on arrival before the end of the day.

• It is important that you be available to take delivery of your order. We cannot accept any responsibility for orders that are delayed due to you not being available for delivery or incorrect delivery instructions.

 

Delivery

• Details of delivery will be sent to the customers as soon as order is processed and sent.

• On the day of delivery of your goods, our third-party couriers will attempt to deliver on our behalf between approx. 8AM and 10PM. If no one is home to take delivery, the courier will attempt to leave the goods in a safe place or with a neighbour. The Little Bakery strongly recommends that the sender advises the recipient to expect delivery.

• Ensuring that the recipient is going to be at the delivery address, on the day of delivery, remains the responsibility of the sender. The Little Bakery cannot accept responsibility for costs incurred in such circumstances. The Little Bakery cannot accept responsibility, or any costs incurred as the result of a delay in delivery by the third-party courier. This may be due to adverse weather conditions or accident etc. In such cases, a complimentary online credit voucher may be offered as a gesture of goodwill. The value of which will be determined by the damage incurred and will not be more than the value of the product.

• Amendments can be made up to the point at which you click on ‘place order’ on the final page of our ordering process. It may be possible to amend a submitted order by contacting info@littlebakerydumfries.com or via the website contact page. This is entirely at our discretion.

 

• We ensure that all our products leave The Little Bakery in perfect condition. In the unlikely event, you are unhappy with the product or service received please contact us via email with photographic proof at info@littlebakerydumfries.com within 48hrs of receiving the item. We may ask you to return them to us in the original packaging so we can investigate the problem and rectify it or if appropriate, provide a refund. Please note compensation will not exceed the original total paid for items. Your statutory rights are unaffected.

• We do use a courier for delivery. If they are unable to deliver to you, or must deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes.